Policy last updated: 18th May 2018



This privacy policy (this "Policy") explains how your personal information is collected, used, and disclosed by Hedrick LTD T/A Grillstock (collectively, “Grillstock,” "we," "our" or "us"). This Policy applies to visitors (individually, "you") of Grillstock’s website and apps. By visiting or using our website and apps  to the extent permitted by applicable law, you are consenting to us gathering and processing information about you in accordance with this Policy, although consent may not be required for all the elements described in this Policy. For certain types of information or processing, we may provide you with choices or request your further consent related to what information we collect and how we may process it.


This Policy does not cover such third-parties or their services and we do not take any responsibility for how such third-parties may use any information they collect. For information about third-party privacy practices, please consult with them directly.




- We may collect personal information and device Information in connection marketing and leasing with you on any enquiries you have submitted through our contact form;

- We may use your information to provide services, respond to and fulfil your booking via the contact form.




By visiting or using our website, we may collect the following categories of personal information ("Personal Information") you provide to us: first name, last name and  email address that you provide on our website.


We do not proactively collect personal information considered as sensitive personal information.




When you visit our website, some information is automatically collected from devices (mobile, computer, laptop, tablet) used to visit our website, including, but not limited to, operating system, access times, browser information (type, language, and history), settings, and other data about your device that we use to provide the services or as otherwise described in this Policy ("Device Information"). We also collect information about your usage and activity on our website using certain technologies, such as cookies, web beacons and other technologies. This is to help us provide a better / more personalised user experience and service to you. 




We may use your information for the following purposes ("Purposes"), to: respond to any enquiries you make through our contact form regarding, but not limited to, your booking, booking requests, food enquiries, festival enquiries, general feedback, communicate with you about your bookings or use of our website, services, products and/or functionality; respond to, or follow up on your comments and questions, and otherwise provide customer service; communicate with you about special offers and other marketing communications; operate and improve our website, apps, products, services, and functionality.


If you do not provide us with certain information, we may not be able to fulfil the requested Purpose of collection, such as to respond to your queries or provide our website or apps services to you.




Consistent with the above Purposes, we may communicate with you via electronic messages, including email, for example: to send you information relating to our products and services, including reservation and waitlist confirmations and updates, communicate with you about offers, promotions, rewards, upcoming events, and other news about products and services offered by Grillstock.




We will retain your information for the period necessary to fulfil the Purposes outlined in this Policy and as otherwise needed to comply with applicable law and internal company policies.




Our website may allow you to connect and share your actions, comments, content, and information publicly or with friends. Our website may also allow you to connect with us on, share on, and use third-party platforms, including those on which Grillstock has a presence.

Please be mindful of your personal privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. Grillstock does not control the privacy practices of third-party platforms. Please contact those sites and services directly to learn about their privacy practices.




We do not share your information with third parties.

- We may disclose your information to regulatory authorities, courts, government agencies and other third parties where we believe that doing so would be in accordance with or permitted or required by any applicable law, regulation or legal process, to defend the interests, rights, and/or property of Grillstock or others, or to respond to emergencies.

- We may disclose or transfer your information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.

- We may otherwise share your information as directed by you or subject to your consent.




Grillstock takes commercially-reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorised access, disclosure, alteration and destruction.






If you do not want to receive marketing and promotional emails from Grillstock, you may click on the "unsubscribe" link in the email you receive to unsubscribe and opt-out of marketing email communications. Alternatively, to the extent that applicable law requires your prior opt-in consent to receive marketing and promotional emails, you can choose not to opt-in.





Our website may contain links to other websites or services that are not owned or controlled by Grillstock, including links to websites of our advertisers, sponsors and partners. This Policy only applies to information collected by our website. We have no control over these third-party websites, and your use of third-party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third-party websites linked to our website. Your use of third parties' websites linked to our website is at your own risk, so we encourage you to read the privacy policies of any linked third-party websites when you leave our website.




Except to the extent limited by applicable law, we reserve the right to update this Policy to reflect changes to our information practices by prominently posting notice of the update on our website, and as required, obtaining your consent. Any updates will become effective immediately after posting the updates to this Policy and apply to all information collected about you, or where required, upon your consent. You agree that you will review this Policy periodically. If we make any changes to this Policy, we will change the "Last Updated" date above. You are free to decide whether or not to accept a modified version of this Policy, but accepting this Policy, as modified, is required for you to continue using our Sites. If you do not agree to the terms of this Policy or any modified version of this Policy, your sole recourse is to terminate your use of our website and/or services.


We provide you with the opportunity to be informed of whether we are processing your information and to access, correct, update, oppose, delete, block, limit, or object, upon request and free of charge, to our use of your information, to the extent required by applicable law. 




If you have any questions about this Policy or information we have collected about you, please contact us by email at [email protected] or by postal mail at:

1 Norrys Road,


East Barnet,


Attention: Data Privacy Department